Eleanor O’Neil from Spacemaker.ai on a customer-centric and human-centric holistic approach in Spacemaker.ai and how it changes the way they help their clients in creating high living quality and sustainable urban environments.

Eleanor O’Neill is Executive Vice President of Customer Success at Spacemaker AI, a PropTech scale-up headquartered in Oslo and serving customers in the Nordics and France. Prior to her current role, Eleanor held the position of Chief Customer Officer and Chief Information Officer at Workshare, a legal technology company headquartered in London. Eleanor holds a PhD in Building Simulation and Analysis from Trinity College Dublin, Ireland. She is first and foremost a technologist and a transformational leader, but it is her passion for seeing the user at the centre of technology-led solutions that has brought her to the more recent roles in her career. Spacemaker has developed a game-changing AI technology that helps users discover smarter ways to maximize the potential of a building site.

In this podcast, Sarah and Eleanor are discussing what does it mean, customer success, in a tech company and how a technological company becomes a customer-centred company.

 

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